Terms & Condition

Welcome to Sheenleaf. These Terms & Condition govern your access to and use of our website, products, and services. By using this website or placing an order, you agree to these terms. If you do not agree, please do not use the website.

These terms are provided for general business use for our ecommerce store in Pakistan and may be updated from time to time. For case-specific help, please contact support at [email protected].

Website Use

You agree to use the Sheenleaf website only for lawful purposes and in a way that does not harm the website, our business, or other users. You must not misuse the website, attempt unauthorized access, introduce harmful material, or interfere with normal website operations.

Product Information

We aim to keep all product descriptions, images, availability, and specifications as accurate as possible. However, minor differences in color, packaging, size, or appearance may occur. Product listings are subject to correction, update, or removal without prior notice.

Pricing

All prices displayed on the website are listed in the applicable currency shown at checkout. We try to ensure pricing is accurate, but errors may occasionally happen. If a pricing error is identified after you place an order, we may contact you with the option to confirm the corrected price or cancel the order.

Orders

Placing an order on our website is an offer to purchase. We reserve the right to accept or decline any order for reasons including stock issues, pricing errors, suspected fraud, incomplete information, or delivery limitations. An order confirmation does not guarantee final acceptance of the order.

  • Orders may be canceled before shipment where necessary.
  • We may limit quantities purchased per customer, household, or order.
  • You are responsible for providing accurate billing, shipping, and contact information.

Payments

Orders must be paid using the payment methods made available at checkout unless a cash-on-delivery or other approved option is offered. By submitting payment details, you confirm that you are authorized to use the selected payment method.

Payment processing may involve third-party payment providers. We do not store full sensitive payment card details on our website unless specifically stated.

Shipping and Delivery

We work to dispatch orders within reasonable processing times. Delivery times are estimates only and may vary based on location, courier performance, public holidays, weather, or other factors outside our control.

  • Shipping charges, if any, are shown at checkout.
  • Risk of loss or damage may pass according to the shipping method and delivery status.
  • Please inspect your order upon delivery and report any issue promptly.

Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login details and for all activity under your account. We may suspend or terminate accounts that appear to be used fraudulently, abusively, or in violation of these terms.

Promotions and Discounts

Promotional offers, coupon codes, and discounts are subject to their stated conditions and may be modified or withdrawn at any time. Unless clearly stated otherwise, offers cannot be combined and have no cash value.

Intellectual Property

All website content, including text, branding, logos, images, layout, and product presentation, belongs to Sheenleaf or its content providers and may not be copied, reproduced, or used without permission.

Limitation of Liability

To the extent permitted by applicable law, Sheenleaf is not liable for indirect, incidental, special, or consequential loss arising from use of the website, delayed delivery, product availability issues, or technical interruptions. Our total liability in relation to a product order will generally not exceed the amount paid for that order.

Nothing in these terms is intended to exclude rights that cannot be excluded under applicable law.

External Services

Our website may rely on third-party tools or service providers for payments, shipping, analytics, or communication. Their services may be subject to their own terms and policies.

Changes to These Terms

We may revise these Terms & Condition at any time by updating this page. The latest version posted on the website will apply to future use of the website and future orders unless otherwise required by law.

Contact

If you have questions about these terms or need help with a specific order or situation, please contact [email protected]. Customers should contact support for case-specific help.