At Sheenleaf, we want customers to receive the correct products in good condition. This Refund & Return Policy explains our general process for returns, replacements, exchanges, and refunds for purchases made through our ecommerce store.
For case-specific help before returning an item, please contact support at [email protected].
Items may be considered for return if they are received damaged, defective, incorrect, or materially different from the order placed. To be eligible, items should generally be unused, in the same condition received, and returned with original packaging where possible.
If you receive a damaged, defective, or wrong item, please contact us as soon as possible at [email protected] with your order number and a brief description of the issue. Photos of the item and packaging may be requested to help us review the claim.
After review, we may offer a replacement, exchange, store credit, partial refund, or full refund depending on the issue and product condition.
Some items may not be eligible for return due to product nature, hygiene reasons, customization, or other practical limitations. Unless a product arrives damaged, defective, or incorrect, the following may generally be non-returnable:
To request a return, customers should contact our support team first. Please do not send items back without prior communication, as this may delay review and resolution.
Once a returned item is received, we will inspect it to confirm eligibility. Approval of a refund, exchange, or replacement depends on the item condition, the reported issue, and whether the request meets this policy.
If a return does not meet eligibility requirements, we may decline the request or offer an alternative resolution where reasonable.
If approved, refunds are generally issued to the original payment method where possible. Processing time may vary depending on the payment provider, bank, or payment method used.
Where stock is available, we may offer an exchange or replacement for eligible items, especially in cases involving damage, defects, or incorrect shipment. If the replacement item is unavailable, a refund or alternative solution may be offered.
Return shipping responsibility may depend on the reason for the return.
If you need to cancel an order, please contact us quickly. Orders may only be canceled before they are processed or shipped. Once shipped, the return process under this policy may apply instead.
We aim to review return and refund requests within a reasonable time after receiving the required details or returned item. Resolution times can vary depending on the product, courier delays, payment method, and the completeness of information provided.
If you have questions about eligibility, refunds, exchanges, or a specific order issue, please contact [email protected]. Customers should contact support for case-specific help.
